Our wheels employ carefully chosen - tested worldwide - up-to-the-minute technology, with Lifetime Warranty and Crash Replacement cover on all wheels:
Sixth Element offer a complete, no quibble, lifetime warranty and crash replacement service.
If you break your wheel rim we will replace it, or repair if the damage is to the hub and / or spokes.
You just have to make sure that you have registered with us for Crash Replacement within seven days of your original wheel purchase. Registration provides lifetime cover - please use our on line form - see Buy Now page.
There is no cost to the replacement / repair service, although there is a one-off $79 Registration fee payable at the outset. In the exceptional circumstances of two breakage claims in one 'rolling' 12 month period we reserve the right to require certain wheel set up conditions to be met in order for cover to continue - please email or call us with any questions about this. Following your registration for Crash Replacement, this lifetime cover is transferable in the event that you sell the wheels. As with the original purchase, change of ownership must be notified to us within seven days by the new owner (using our on line form - see Buy Now page, Registration fee is required from the new owner).
In the event that you suffer a breakage:
- First, email us on firstname.lastname@example.org
- Quote your name, address, telephone no and details of your wheel
Attach photos of the damage
We will then contact you to provide a returns reference and to arrange return of the damaged wheel for replacement (or repair if applicable)
As long as you are registered with us there will be no charge for the replacement / repair
Normal wear and tear is excluded. Full terms and conditions are at the link below: Crash Replacement and T&Cs.